Before Your First Withdrawal

Why Does Orozino Casino Ask for a KYC Check?

We confirm who you are because the licence asks for it, and the check usually takes around 47 hours.

Orozino Casino Ltd. (C-90849) holds licence MGA/B2C/934/2009 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in the industry.

Your Check Today

Verification Essentials, Laid Out Plainly

Open this while your documents sit with us and you want to know who is looking at them.

Who runs the check

Orozino Casino Ltd.

Licence behind it

Malta Gaming Authority, MGA/B2C/934/2009

Typical review time

47 hours

Deadline for the check

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Upload Guide

How Do You Get Through Verification First Time?

Reach for this once the upload window opens and you want the review to sail through.

Find the Documents Tab

Open your profile and look for the documents area near the account details. A clear list shows what is still missing, so nothing gets uploaded twice.

Corners Showing Fully?

Upload a photo ID as the first file, edges uncropped and all four corners showing. Glare from a lamp is the usual reason a picture gets returned.

Recent Address Evidence

Proof of address follows, dated inside the last three months, with your name and street visible. A bank statement works as well as a bill.

While Your File Sits in Review

The review ticks along for up to 47 hours and a reply lands in your inbox or chat. Keep an eye out, because a blurry extra photo is easy to send back promptly.

A Smoother Upload

Proving Who You Are, Piece by Piece

Use this as you gather papers, so each shot covers everything the reviewer needs.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, unedited

Proof of address

ConfirmsWhere you actually live

Must showFull name, street and a recent date

Payment method screenshot

ConfirmsThat the card or wallet is yours

Must showHolder name, first and last digits

Four Moments

Meet Each Request Calmly

You will know which four moments bring a document request, so nothing catches you mid-withdrawal.

Age Check at Signup?

The moment you sign up, we confirm you are 18 or over, as the licence requires, before any deposit or game is opened to you.

New Method, Same Check

A new card or wallet brings details we have not seen, so a photo of that method links the funds to you before the next move.

The Opening Withdrawal Step

Nothing leaves the account until the file is complete, so the first payout is where your ID, address proof and payment screenshot are asked for.

When a Figure Looks Unusual

A figure far outside your usual pattern is a signal we must follow, so we ask where that money came from before it moves.

The Source of a Deposit

Orozino Casino Ltd. holds licence MGA/B2C/934/2009 from the Malta Gaming Authority, and that licence carries an AML duty. Asking where your money came from is a routine part of it, never a suggestion that you have done anything wrong.

Depending on your situation, one or two of these may be requested.

Recent payslips from your employer
Bank statements showing salary deposits
A tax notice or income summary
Sale contract for a property
Statements from a savings account

Three Reasons a File Comes Back

Is My Old ID Still Fine? An identity paper past its expiry date no longer proves who you are today, so the reviewer has to decline it. Apply for a renewal before you upload Send the newest document you hold

You Sent a Screenshot. A saved image or screen capture hides the edges and can be altered, so only a fresh camera photograph is accepted. Take a new photo with your phone Keep the whole item inside the frame

Everything in the Frame. A cut-off corner or a thumb over the number leaves the reviewer unable to read the page, so the file comes back. Retake the shot with all four corners in Wipe the lens and use more light

Mid-Review Now

Read This Before Your Documents Are Refused

Seven short replies that settle what the check needs and when it lands.

Can my documents be uploaded with just my phone?+

Yes. Most players in Australia send their photo ID, proof of address and payment method screenshot from the handset camera without touching a desktop. Lay each item flat in daylight so all four corners sit inside the frame, and the file goes through as a clear picture rather than a document scan.

Is my ID safe once I have sent it in?+

Safety is taken seriously here. The page uses 256-bit TLS encryption while your file travels, and the review team opens it only for the identity check. Ask the privacy team at [email protected] how your details are handled if anything about that still nags.

What happens if my proof of address gets refused?+

Refusals usually come from a document that is out of date, cropped or missing a corner. Read the note on the upload screen, then send a newer copy taken flat in good light, and the file re-enters review without a fresh start.

Who watches over Orozino Casino and which licence covers it?+

The Malta Gaming Authority regulates it under licence MGA/B2C/934/2009, with Orozino Casino Ltd. as the company behind the brand at Triq il-Kbira, St Julian's. That licence is the reason an identity check exists at all, and BMM Testlabs and QUINEL audit the games independently.

Why does the casino want to know my source of funds?+

Source of funds sits under the same licence duty as the identity check, a routine step in the fight against money laundering across the gambling industry. Nothing about it suggests wrongdoing on your part, and a short explanation of where your money comes from closes it out.

When is the identity check actually needed by?+

Your documents must be through at the latest before the first withdrawal leaves. The casino may also ask for them earlier, at registration or at the first deposit, so keep the file ready rather than waiting for the cash-out screen to block you.

Will I ever be asked to send the same documents twice?+

Sometimes, yes, because photo ID and proof of address go stale. A document past three months old, an address that has moved or a payment method that has changed can bring a fresh request, and the review team states exactly which piece is needed.